What we are doing to keep you safe
We want to assure all of our patients that we are doing everything we possibly can to keep the common areas of The Family Physicians clinic safe for patients being seen for routine/urgent health care issues that are not COVID-19-related.
All arriving patients are screened for COVID-19 symptoms. The staff is redirecting anyone having any symptoms compatible with COVID-19 away from the entry door, around to the north side of our building. They will enter on the north side through a separate doorway and be seen in an area completely separate from our waiting room and usual exam rooms.
Additionally, only one provider is seeing those patients on the north side. He is not moving between the two areas.
We ask that everyone observe social distancing at all times while visiting the clinic and maintain a 6 foot space. Our staff is following all CDC guidelines regarding infection prevention when caring for patients.
PHONE CONSULTATIONS: If you need to be seen for a routine visit, Medicare and insurance companies have implemented emergency measures to cover phone consultations with your provider at The Family Physicians during the COVID-19 crisis.
This coverage allows patients to communicate us without having to make a trip to the clinic…keeping you much safer. The virtual check-ins are for those who are already patients at The Family Physicians. If you are a new patient, you must be first seen at the clinic.
The guidelines: A phone consultation cannot be related to a medical visit at The Family Physicians within the previous 7 days and cannot not lead to a medical visit to our clinic within the next 24 hours (or soonest appointment available). You will also need to verbally consent to receiving the phone consultation.
We applaud these efforts to keep those patients needing routine visits safe from COVID-19 exposure. Hopefully, this new way of meeting your healthcare needs will provide you with greater peace of mind during this difficult time.
Protecting your health is, as it always has been, our priority.